How to Get Your Health Plan to Pay In-Network Rates for Out-of-Network Care

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Want to get care from an out-of-network doctor, clinic, or hospital? You might pay a lot more than you would if you stayed in-network. In fact, with HMOs and EPOs, your health insurance might not pay anything at all for out-of-network care. Even if your health insurance is a PPO or POS plan that contributes toward your out-of-network care, your portion of the bill will be much larger than you’re used to paying for in-network care.

However, under certain circumstances, your health plan will pay for out-of-network care at the same rate it pays for in-network care, saving you a lot of money. You just have to know when and how to ask.

When Your Health Plan Will Pay In-Network Rates for Out-Of-Network Care

Health insurance is regulated by state laws. Each state differs from its neighbors, so what follows are general guidelines that applicable to most of the country. However, if your state laws vary, your health plan may follow slightly different rules.

Health plans may consider paying for care you get out-of-network as though you got it from an in-network provider in the following circumstances:

  1. It was an emergency and you went to the nearest emergency room capable of treating your condition. In this case, your health plan is likely to balk at an “emergency” like an ear ache, a nagging cough, or a single episode of vomiting. But, it’s likely to cover out-of-network emergency care for things like suspected heart attacks, strokes, or life-threatening and limb-threatening injuries.
  1. There are no in-network providers where you are. This may mean you’re out of town when you get sick and discover your health plan’s network doesn’t cover the city you’re visiting. It could also mean you’re within your health plan’s regular territory, but your health plan’s network doesn’t include the type of specialist you need, or the only in-network specialist is 200 miles away. In both cases, your health plan will be more likely to cover out-of-network care at an in-network rate if you contact the health plan before you get the care.
  1. You are in the middle of a complex treatment cycle (think chemotherapy or organ transplant) when your provider suddenly goes from being in-network to out-of-network. This might happen because your provider was dropped from, or chose to leave, the network. It might also happen because your health insurance coverage changed. For example, perhaps you have job-based coverage and your employer no longer offered the plan you’d had for years so you were forced to switch to a new plan.  In some cases, your current health plan will allow you to complete your treatment cycle with the out-of-network provider while covering that care at the in-network rate.
  2. A natural disaster makes it nearly impossible for you to get in-network care. If your area just went through a flood, hurricane, earthquake, or wildfire that severely impacted the in-network facilities in your area, your health plan may be willing to cover your out-of-network care at in-network rates because the in-network facilities can’t care for you.
  1. There is an extenuating circumstance making in-network care difficult or that would potentially make out-of-network care less costly than in-network care. These are special, one-off circumstances that must be dealt with on an individual basis. You’ll be asking your health plan to make a special exception, just for you, and just for this episode of care. Here are some imaginary examples:
  • You learn that the in-network surgeon has a post-op infection rate five times higher than the out-of-network surgeon across town. There are no other in-network surgeons. You have to have surgery, and you’re on a medication (or have an illness) that makes it difficult for you to fight infections. In this case, you’re asking the health plan to make an exception based on your increased risk of acquiring an infection, your difficulty fighting an infection, and the high infection rate of the in-network provider. You’ll have to convince your health plan it will be more cost-effective for them to cover your out-of-network care at the in-network rate than to pay for the potentially costly treatment and after-effects of a post-op infection.
  • You’ve just been through an acrimonious divorce. Your ex-husband is the only in-network neurosurgeon within a 300 mile radius, and you have a brain tumor requiring surgery. Not only do you not want your ex-husband to perform the surgery, you also don’t want him to have access to your private medical records. Ask your health plan to make a special exception and cover an out-of-network neurosurgeon as though she were in-network.

How To Get Your Health Plan to Cover Out-Of-Network Care at In-Network Rates

First, you have to ask your health plan to do this, the health plan won’t just volunteer. With the possible exception of emergency care, most health plans won’t really be enthusiastic about covering out-of-network care at in-network rates. It means the health plan will pay more for your care or will have to spend an employee’s time and energy to negotiate discounted rates for your treatment with an out-of-network provider. However, this doesn’t mean the health plan won’t pay in-network rates. You’ll just need to make a convincing argument about why you need the out-of-network care and why using an in-network provider won’t work.

You’ll have a better chance of success if you plan in advance. If this is non-emergency care, approach your health plan with this request well before you plan to get the out-of-network care. This process may take weeks. Do your homework so you can bolster your argument with facts, not just opinions. Enlist the aid of your in-network primary care physician to write a letter to your health plan or speak with your health plan’s medical director about why your request should be honored. Money talks, so if you can show how using an out-of-network provider might save your health insurance company money in the long run, that will help your cause.

When you’re interacting with your health plan, maintain a professional, polite demeanor. Be assertive, but not rude. If you’re having a phone conversation, get the name and title of the person you’re speaking with. Write everything down. After phone conversations, consider writing a letter or email summarizing the phone conversation and sending it to the person you spoke with, or to his or her supervisor, as a reminder of the details of the conversation. Get any agreements in writing.

When negotiating for out-of-network coverage at in-network rates, there are at least two things to negotiate: cost-sharing and the reasonable and customary fee.

  • Cost-sharing negotiations: When getting out-of-network care through a PPO or POS plan, you may have a higher deductible for out-of-network care than for in-network care. Money you previously paid toward your in-network deductible may not count toward the out-of-network deductible, so you could be starting all over at zero. Additionally, the coinsurance for out-of-network care is usually significantly higher than for in-network care. Negotiate for the care to be paid for using the in-network deductible rate and the in-network coinsurance rate, exactly as though you were using an in-network provider.
     
  • Reasonable and customary fee / balance billing: When using an out-of-network provider, you’re at risk for being balance billed which can lead to paying a much larger percentage of the bill than you had predicted. Health insurers will look at an out-of-network bill for, say, $15,000 and say something to the effect of “This charge is way too high for that service. The bill is unreasonable. The more usual and customary charge for that service is $10,000, so we’ll pay our share of $10,000.” Unfortunately, you may get stuck paying the $5,000 difference in addition to your cost-sharing. Learn more about this in “Balance Billing—What It Is & How It Works.”

    When negotiating for out-of-network care at in-network rates, be sure to address the difference between what your out-of-network provider charges and what your health plan thinks is reasonable. This may involve your health plan drawing up contract with your out-of-network provider for a single episode of care at a specific negotiated rate. Make sure that the contract has a “no balance billing” clause so you won’t get stuck with any costs other than the deductible, copay, and coinsurance.

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