Home Health Concierge Services

Surprising List of Services Beyond Personal or Companion Care

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Would you imagine that hiring a home care agency would mean something more like concierge services for your loved one? There is an array of options when you hire a caregiver for yourself or a loved one, many that you might not realize or expect.

It wasn’t too long ago that no one had heard of home care services so there can still be a limited understanding of what home care means.

If You Please

Concierge services are not a separate category from home care, but a part of it that is distinguishable from personal or companion care.

Wendy Raney is the owner of Homewatch CareGivers serving Dallas and Plano and has had a lot of experience with providing concierge services to clients. “We are not limiting ourselves to personal or companion care,” she explained. “We can do whatever a client needs and it’s the same charge as those more traditional home care services.”

Concierge services tend to come from special requests after someone has hired a caregiver.

“A prime example is a man who contacted us after his Mom moved to Texas from Ohio,” Mrs. Raney said. “He is a busy executive who needed us to help his Mom adapt to her new surroundings. She can drive, but she doesn’t know her way around this city so our caregiver is like a tour guide. We are also a referral source for this family at times. When the man told us his Mom has carpal tunnel syndrome, he asked us to find a specialist for her, and once an appointment was made, to get her to and from the doctor’s office.

We are like their one-stop shop.”

Another one of her clients needed a combination of these concierge services and personal care. “We had a client who broke his leg while skiing,” Mrs. Raney said. “His administrative assistant called us to secure our services for him after his surgery and return to Texas.

She was very particular about how he wanted things—when we shopped for groceries, we had to shop at particular stores and he wanted us to represent him well in the community when we ran errands for him.”

Representing him well meant that the caregiver was dressed like a professional, not in scrubs when doing things like picking up dry cleaning.

“Although we were more of a personal assistant for this client, people feel comfortable with our caregivers because they know that our employees are licensed, bonded, and insured so they trust us,” she said. 

This man also needed personal care in the home such as showering assistance, and it could be the same caregiver filling both roles. However, he was not interested in any companion care and would set up large flat screen TV in a spare bedroom for the caregiver to spend time until he needed them for a specific task.

There is no difference when it comes to training a caregiver who might also perform these concierge services. “Sometimes we have caregivers who came from working in a medical office or at a corporate office so they tend to do really well in those situations,” said Mrs. Raney.

Back to Basics

In addition, there can be confusion between home health care services and home care services. These aren’t mutually exclusive: home care and home health care often work hand-in-hand to benefit an individual and their family.

Typically, home care services are focused on helping with personal care needs and companion care. Activities of Daily Living (ADLs) and Instrumental Activities of Daily Living (IADLs) are the way these personal and companion needs are defined.

ADLs include:

  • Bathing/Showering
  • Grooming
  • Toileting
  • Getting dressed
  • Transfers such as moving from the bed to the bathroom
  • Feeding

IADLs include:

  • Meal preparation
  • Cleaning house
  • Taking care of pets
  • Driving or taking public transportation
  • Medication reminders

One’s ability to successfully manage ADLs and IADLs can determine if they can continue to live independently in their own home. With assistance from a family or friend caregiver or a professional caregiver, they might be able to live in their home.

Home health care is an extension of medical services and includes physical and occupational therapists. For example, a person recuperating from a broken hip may need help getting showered and dressed before a physical therapist arrives at their home to go through some exercises.

At the end of the day, it’s about meeting the needs of someone who has a variety of requests and being a true resource for them, not limited to a single list of services.

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