Joy Hicks

Image courtesy of Tom Grill/Getty Images


Joy B. Hicks, MBA, CPM, has worked in the healthcare industry since 2001, in medical billing, collections, and patient accounting. Her number one goal is to create a positive impression of the healthcare industry by promoting quality customer service.

As a medical office expert, Joy evaluates and analyzes opportunities for improvement within the medical office in order to provide proven strategies that improve work efficiency, increase revenue, and provides staff education and training, among other things.


Joy entered the medical office field in 2001 and has been involved in the entire process of the revenue cycle. She has also been responsible for maintaining departmental policies and procedures, objectives, quality assurance program, and safety standards. Her main objective is implementing new policies to maximize insurance reimbursements. Her major contributions as a supervisor has been upfront collections.

Currently, Joy provides revenue cycle consulting services to physician practices and small hospitals by assisting medical office managers and business office managers in implementing strategies to improve billing and collections processes in order to maximize collections and reaching their financial goals.


Joy has an AAS in Business Administration, an undergraduate degree in Healthcare Administration, and an MBA with a specialization in health administration. She also has over 15 years of on-the-job experience, compliance training, and several certifications including certified practice manager, Medicare billing and customer service excellence. Joy has also attended many seminars related to the healthcare industry over the years.

A Word From Joy Hicks

Medical Office at Verywell and all material provided are designed to provide accurate and helpful information. Every reasonable effort has been made to ensure the accuracy of the information provided. However, all appropriate sources should be verified as the author is not liable and makes no guarantee or warranty; either expressed or implied that the information compiled or presented is error-free.

Although every effort is made to keep articles up-to-date and current, information is subject to change without notice. All users need to verify information with the CMS, DOJ, OIG, and associated local, state and federal governmental agencies. The user assumes all risk and liability with the use and/or misuse of this information.

Feel free to contact me if you discover any inaccurate, incomplete or outdated information.

Read more from Joy Hicks