PillPack - A Simpler Online Pharmacy Service

The dispenser and pill packs made by PillPack.. Copyright (c) PillPack

If you've been taking multiple medications for a few chronic conditions for a while, you've no doubt become acquainted with pill boxes. These small plastic trays with lids, similar to an ice cube tray with a snap lid, allows you to carve out your daily doses of pills and place them in each day of the week's assigned "ice cube" holder.

They are a good start. You are able to segregate the daily doses of pills.

And they reduce the risk of forgetting if you've taken today's dose, or not, because once the pill is gone from the tray, you know you've taken it.

But what about those medications that have multiple pills for multiple doses per day? For example, you need to take Pill A at 8am, Pill B and C at noon, and then back to Pill A at 8pm. (And that's probably a far simpler example than many of you face every day.)

And how about the burden of remembering what each pill is for, and what the medication looks like?

Many people lose track. It's very common, so don't feel bad if it happens to you.

PillPack - An Easier Way

PillPack is a full service pharmacy that solves all of the challenges described above, and many more. 

In brief, PillPack mails your prescriptions to you in a recyclable box, which PillPack calls a "dispenser." From this dispenser, you pull out a roll of packets that contain your pills. The packet is a see-through plastic, about the size of a personal hand wipes.

Printed on the outside of each individualized packet that you pull from the dispenser is:

  • The time of day you're supposed to take the pills in that packet
  • The day of the week for that specific packet
  • The date for that specific packet
  • The quantity, name, and dosage strength of each pill in that specific packet

    Along with each shipment is a label that shows a picture of each pill, what it is, and how it should be taken.

    In other words, PillPack has left nothing to be confused about. They've eliminated all of the usual ways you could potentially get confused about taking a pill. And the system makes it virtually impossible to forget or skip a dose by accident too.

    There's also a bar code on the outside of each pill pack. This isn't for the patient, but it does speak to the way that PillPack as a company is technology-based to track everything they do.

    (Prefer to see the process in action? Check out their video.)

    But despite the use of the latest technology, they believe in human contact and customer service. Their pharmacy and distribution center is in Manchester, New Hampshire, and they have an office in Somerville, Massachusetts where their engineers, designers, and marketing teams work.

    What if some of medications come in liquid or inhaler form?

    Right. Those won't fit into the individualized plastic packet model described above.

    But PillPack is a full-service pharmacy, and they can handle liquids and inhalers too. Those will come with your shipment.

    Shipping, Refills, and Insurance

    PillPack guarantees their shipments arrive to you on time. The personalized dispensers arrive to each patient every two weeks, so coordinating refills are part of their service. 

    Want to track your shipment, refills, and co-pays online? They've got that covered for you too. Their website has a login feature so you can access your account securely whenever it's convenient for you.

    Unlike too many companies today, their phone number was very easy to find on their website, so if you prefer to pick up the phone to talk to a human being, you can do that.  Want to talk to a pharmacist to clarify instruction? Just call them.

    As of January 2015, PillPack is available in 42 states. There is no additional cost to patients to use PillPack's service beyond the standard 30-day co-pays your insurance carrier charges you. PillPack accepts most major insurance plans as well as most forms of Medicare Part D.

    Available in 42 States - Which ones?

    Alabama, Alaska, Arizona, Arkansas, Colorado, Connecticut, Delaware, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New York, North Carolina, North Dakota, Ohio, Pennsylvania, Rhode Island, South Carolina, South Dakota, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming and the District of Columbia.

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